SHIPPING & RETURNS

TERMS & CONDITIONS

Orders

All orders will be processed and shipped as originally placed.
Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
Trademark Threads is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances USPS is responsible for any of all mail pieces that undergo USPS delivery services. We will do our best to assist all customers regarding missing packages.
All claims will be thoroughly reviewed case by case; claims may take up to 3 weeks to process. Once USPS responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your kind patience is much appreciated as we work with USPS.
Filing a claim does not guarantee USPS will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.

Shipping

Orders are shipped to the provided shipping address listed under customer’s account.
Trademark Threads is not responsible for packages delivered to mistyped or invalid address.
All returning packages due to insufficient address will be sent a verification email. Customers will have 72 hours to respond, failure to reply within 72 hours will automatically result in order cancellation.
Customer’s funds will be transferred to store credit.
Customer's are responsible for any additional postage fees for orders that need to be re-shipped due to invalid addresses.
Additional shipping fees may be applied if incorrect shipping information was entered at checkout. You will have 24 hours to make any minor size or address changes to this order free of charge. Make sure you call or write into customer service within this time frame.
Please allow 10 business days for orders to be shipped during holidays.
Orders are generally received within 7 business days after date of fulfillment.
Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.

Returns/Exchanges

All returns/exchanges must have a valid reason.
We do not offer refunds.
Items purchased from Trademark Threads may be returned for store credit. All return requests must submitted within 15 days of receiving your shipment. Each item must have the original tags attached and be unworn as well as unwashed. Trademark Threads will not issue any refunds on returned products.
All returns/exchanges must contain the Return Authorization (RA) number, which must be requested within 15 days of receiving your shipment.
Any packages arriving with an RA number written on the outside will be returned to the sender.
You will be responsible for paying postage on any returns/exchanges.
Please allow 1-3 weeks from the time you mail your return/exchange to be processed dependent on the volume of returns at that time.
Store credits are issued with a code that will be emailed to your email address associated with the order.

Sales